2025 was a year of steady, practical progress for intuPBX. Positioned as a multi-tenant cloud PBX platform tailored for resellers, managed service providers, and distributed enterprises, the company focused on reliability, partner enablement, and billing automation. Over the course of the year, the product and operations teams concentrated on reducing deployment friction, strengthening uptime guarantees, and delivering clearer partner workflows. These efforts kept intuPBX competitive for organisations that need white-label, scalable voice infrastructure.
Top Features Introduced in 2025
In 2025, IntuPBX focused on delivering smarter features and operational improvements to help businesses communicate more efficiently and securely. Key details are listed below.
➤ ChatGPT Integration & Functions
ChatGPT was integrated into the platform with additional functional capabilities, enabling more intelligent system interactions and supporting automation-driven workflows within IntuPBX.
➤ Session Cookie Security Control
A configurable switch was added in Admin/Settings to strengthen session cookie handling, improving protection against session misuse and enhancing overall platform security.
➤ General Outbound Destination
A general outbound destination was added to execute a specific destination for each outbound call, ensuring consistent and controlled outbound call handling across the system.
➤ Voicemail & Email Settings
New voicemail and email configuration options were added to give administrators better control over message delivery, notifications, and communication preferences.
➤ Mail-to-Call with Text-to-Speech
Mail-to-Call functionality was expanded to support scheduled calls using Text-to-Speech, enabling automated voice outreach triggered directly from email inputs.
➤ Voice IVR (Google Speech-to-Text)
Voice IVR support was introduced using Google Speech-to-Text, allowing callers to interact with IVR menus through spoken input instead of keypad selections.
➤ Campaign Control Privileges
Role-based permissions were implemented to control who can start, stop, resume, or pause campaigns, improving operational governance and campaign management.
➤ Show Flow Button for DIDs & Extensions
A Show Flow button was added to jqGrid for DIDs and extensions, providing instant visibility into call routing paths and reducing troubleshooting time.
➤ Google Drive Recording Storage
Google Drive was added as a secondary storage option for call recordings, offering greater flexibility for backup, accessibility, and long-term storage management.
➤ DISA Response Timeout Setting
A configurable response timeout setting was introduced for DISA, allowing administrators to define how long the system waits before terminating inactive access attempts.
➤ Tenant Channel Limits
Inbound and outbound channel limits were added at the tenant level, enabling better control over call concurrency and resource allocation per tenant.
➤ IP Change Within Active Session
An option was introduced to allow IP address changes during an active session when enabled by administrators, supporting dynamic network environments without forcing re-login.
A Special Thank You to Our Team and Clients
The advances of 2025 were only possible because of sustained collaboration between product, engineering, support, and partner teams, together with practical feedback from customers. Thank you to everyone who contributed to smoother onboarding flows, better documentation, and more reliable operations. Recognising the people behind the product reinforces the partner-first identity that distinguishes intuPBX.
Looking Ahead in 2026
Priorities for 2026 will focus on extending the platform’s communication capabilities beyond traditional voice services. Planned enhancements include WhatsApp calling and messaging, with support for campaign-based communication, enabling businesses to manage real-time conversations and structured outreach from a unified environment.
Alongside this, the platform will introduce OpenAI-powered direct calls to support intelligent call handling and automated interactions. Call summaries will provide clear and structured overviews of conversations, helping teams review activity, improve follow-ups, and maintain better visibility into customer interactions.
Call us: +44 (0) 330 0882 015
Email: hello@code-desk.com
Visit: Intupbx.com
